This article has been kindly supported by our dear friends at MacPaw who not only believe that making great products requires seeing the world in a different light, but also strive to innovate and create incredible software ecosystem for users’ Macs. Thank you!

The phrase “artificial intelligence” has many excited, especially those in tech. But for those of us in creative fields like digital art and design, AI can be more concerning than it is exciting.

AI-generated art, videos, and images have flooded the internet, raising questions about whether more companies will turn to tools like OpenAI’s Dall-E, Midjourney, Leonardo.ai, and more, rather than employing human artists. What’s more, the fact that these AI models are trained on real artists’ work without their consent leaves many feeling as if they have no choice but to accept AI into their work and lives.

In a digital world increasingly dominated by faceless AI chatbots, agents, and features, it can be easy to get overwhelmed by all the technology. AI will certainly play a huge role in reshaping many industries, including design. We can’t deny this. But at the same time, humanization, empathy, and having a person at the wheel have never been more important.

Rather than viewing AI as something that replaces human creativity, we at MacPaw saw an opportunity to explore how we could make AI feel more personal and accessible — all the while keeping humans at the center of the experience. That led us to rethink how AI assistants are created.

The Concept Of A New AI Assistant

Traditional AI assistants like Claude and ChatGPT typically take the form of a conversational textbox or webpage on screen, as this is how users have interacted with their devices. It’s comfortable and familiar. While extremely useful for a variety of tasks, interacting with these AI assistants can feel transactional and technical.

Using the same textbox format across all AI assistants does provide consistency. But we wanted to create a new, more personal and differentiated experience for users. But what format would be best? Even if we change how an AI tool looks, it still needs to be useful and intuitive to use.

As humans, it’s easier to understand and connect with things that resemble us. This is why we often find ourselves drawn to things like animals and characters: they have traits that we recognize within ourselves. Understanding this, we saw an opportunity to combine these values: utility and personality.

The Importance Of Character In Design

Enter Eney: a new proactive AI assistant. MacPaw didn’t want Eney to simply be another AI tool for users, but rather one that proactively assists within a user’s workflow. The vision was to help users connect with Eney more easily than with other AI tools, so we decided to create a character users could interact with. We wanted Eney to be expressive, friendly, and to emote as humans do. But we needed to strike an important balance: making Eney cheerful without it being overly goofy or childish.

This is where human animation and intervention played a critical role. While challenging, it was crucial because an overloaded character UI could turn users off and make navigating Eney difficult. To avoid this, the design team chose to create a select set of emotions and gestures for Eney to express, ensuring that its expressions conveyed useful information. For example, when working on a task, Eney’s figure resembles a loading icon. To do this, we worked to reduce Eney’s on-screen movement to make sure it wasn’t distracting or excessive.

After exploring a few different shapes and styles for Eney, we settled on a circular figure, as it felt the most approachable. It was simple and helped create the feeling of a calm, floating digital companion, rather than another rigid interface element on a user’s desktop. Eney’s minimal face design also plays an important role in connecting with the user. Its eyes are the main emotional connector — a key feature in showing emotions without being cartoonish.

The color choice for Eney was also important. Many AI assistants and companies use blue in their products, as it’s typically associated with intelligence. Blue is a great color, but we wanted Eney to stand out. We still wanted the color to be warm and inviting while slightly more visually stimulating, which led us to choose the color pink. Among dozens of other AI products that choose a more blue aesthetic, Eney was designed to catch a user’s eye and stand out in their mind (and on their screen).

All in all, we wanted to create a character that was present but not attention-seeking; a warm and supportive digital helper that enhances a user’s workflow rather than distracts from it. Eney’s character gives personality to otherwise invisible processes.

Artists In The AI Era

While those who aren’t design professionals may assume there wasn’t much significance behind Eney’s character creation, this couldn’t be further from the truth. Like many other products, all these elements — style, design, emotion, size, name, and more — were intentionally chosen, not by machines but by humans.

Even though AI has streamlined many design processes, namely enabling faster design, there are still many things it can’t do well. Even when designing Eney, while technology supported the process, human designers controlled every step and decision.

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What’s more, while anyone can easily generate something by typing a prompt into an AI image tool, there’s a true beauty and talent when intentionally crafting something through manual design.

As designers, we shouldn’t stray away from the latest tools. Rather, we should learn them and see how they could potentially help us within our creative workflows. Personally, I like to use AI tools such as Perplexity and ChatGPT for research purposes in the early stages. However, we need to remember that they’re just that: tools. At the end of the day, technology like AI cannot, and should not, replace human artistry. It should help us express our visions, not replace us entirely.

If there’s one thing to take away from this piece, it’s that curiosity helps build taste over time, and taste becomes more valuable, not less, in the AI era.